How to Ensure You Receive Emails from Magic Desktop

If you aren't receiving our account updates, receipts, or support replies, your email provider might be blocking our messages via greylisting or spam filters. To fix this, you can "whitelist" our domain to ensure our emails are delivered directly to your inbox.

1. General Settings

Add our domain to your "Safe Senders" or "Approved" list:

• Domain to whitelist: magicdesktop.com

• Email address to add: support@magicdesktop.com, account-noreply@magicdesktop.com (and any other specific addresses you use)

2. Instructions for Popular Email Providers

Gmail

1. Open your Gmail account and click the Settings (gear icon) -> See all settings.

2. Go to the Filters and Blocked Addresses tab.

3. Click Create a new filter.

4. In the From field, type: @magicdesktop.com

5. Click Create filter.

6. Check the box Never send it to Spam.

7. Click Create filter again.

Outlook.com / Hotmail

1. Click the Settings (gear icon) -> View all Outlook settings.

2. Select Mail -> Junk email.

3. Under the Safe senders and domains header, click + Add.

4. Type: magicdesktop.com and press Enter.

5. Click Save.

Yahoo Mail

1. Open Yahoo Mail and click the Settings icon -> More Settings.

2. Select Filters on the left menu.

3. Click Add new filters.

4. Under Filter name, type "Magic Desktop".

5. Under Sender, select contains and type: magicdesktop.com

6. Under Move the message to, select Inbox.

7. Click Save.

To ensure your customers receive your communications, you can provide them with the following guide. It is designed to be clear and professional, suitable for a "Help" page or a support email.

3. For Corporate & IT Environments

If you are using a work email address, your organization’s firewall or mail gateway (like Mimecast, Barracuda, or Proofpoint) might be greylisting our server.

Greylisting is a method where the server temporarily rejects an email from an unknown sender. While our servers automatically retry, this can cause delays or blocks.

Please forward the following details to your IT Department:

"Please add magicdesktop.com to our inbound whitelist and greylist exemptions. This will ensure that automated system emails and support correspondence are delivered without delay. Our mail servers utilize standard SPF and DKIM protocols for verification."

4. Check Your Junk/Spam Folder

If you find an email from us in your Spam folder:

1. Open the email.

2. Click the Not Spam or Report as Not Junk button.

3. This helps teach your email provider that you want to hear from us!