Conflict with chrome browser / Norton?

Dieter Van Den Broeck

February 21, 2024 17:46

Hi,

Just a little question… I have a freshly refurbished pc with windows 10 pro. I made an account for my 7-year old, that automatically starts up Magic desktop. Standard browser is chrome. I didn't change a lot of things in the standard settings. A bit later, I have installed an office package and a Norton anti-virus. Now I am having issues to go on internet from Magic desk, I have to try several times opening the internet tab before its reacting. It's not a slow pc, and it's very fast internet. What possible conflicts could there be?

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• Official comment

  

  James Mage

  February 22, 2024 18:29

  You should ascertain the cause of this issue first by checking Norton for any flagged files pertaining to Magic Desktop. Files from our product often have “EZ” in the name. Once you have the heuristics reports pertaining to our product, submit those via Parental Control > Help & Support with a brief description of the problem.

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